Shipping, Returns & Warranty

📦 Shipping Information

• Processing Time: Orders ship within 1–2 business days after purchase.

• Delivery Time: Standard U.S. shipping takes 3–7 business days after processing.

• Carriers: We use trusted carriers such as USPS, UPS, or FedEx. You will receive a tracking number by email once your order ships.

• International Shipping: Currently limited. Please contact support@flextekbands.com for availability and rates.

• Shipping Costs: Calculated at checkout. Free shipping may apply during promotional offers.

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🔄 30-Day Return Guarantee

Not in love with your FlexTek Bands? Return them within 30 days of delivery in original condition for a refund or exchange.

Requirements:

• Items must be returned within 30 days of receipt.

• Products must be unused, undamaged, and in original packaging with tags.

• Proof of purchase (order number or receipt) is required.

Refunds:

• Issued to the original payment method once the return is received and inspected.

• Please allow 5–7 business days for processing after approval.

• Shipping costs are non-refundable (unless the return is due to our error or a defective product).

To Start a Return:
Contact support@flextekbands.com to request a Return Authorization and instructions.

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🛡️ Limited Warranty

FlexTek Bands LLC warrants your product to be free from defects in material and workmanship under normal use for 30 days from the date of original retail purchase (“Warranty Period”).

What Is Covered

• Manufacturing defects in materials or workmanship.

• Replacement of defective parts or, at our option, replacement of the entire product.

What Is Not Covered

• Normal wear and tear (stretching, fading, or cosmetic blemishes).

• Damage caused by misuse, abuse, accident, neglect, unauthorized alterations, or improper storage.

• Damage from use inconsistent with instructions provided by FlexTek Bands.

• Products purchased from unauthorized resellers or second-hand.

Remedies

If a covered defect arises and a valid claim is received within the Warranty Period, FlexTek Bands will, at its option:

• Repair the product at no charge, using new or refurbished parts, or

• Replace the product with a new or refurbished product of equal or greater value.

Repaired or replacement products are warranted for the remainder of the original Warranty Period or 30 days from the date of replacement — whichever is longer.

How to Obtain Warranty Service

To request warranty service, contact support@flextekbands.com. Proof of purchase is required.

Limitation of Liability

To the maximum extent permitted by law:

• This warranty is exclusive and in lieu of all other warranties, express or implied, including merchantability or fitness for a particular purpose.

• FlexTek Bands’ liability is limited to the purchase price of the product.

• FlexTek Bands shall not be liable for any incidental, consequential, or special damages arising from the use of the product.